Our Mission Begins with People
“Every home we repair, every solution we provide, and every life we touch is built on the foundation of Empathy, Harmony, and Integrity. This is how we create a lasting impact — one act of service at a time.” - Benedict Derrickson
Core Global Principles
Empathy – Interpersonal relationships and care
Harmony – Workplace environment and team dynamics
Integrity – Personal responsibility and accountability
These guiding principles aren’t simply a company culture roadmap, they're a whole way of life! When we have Empathy for someone else, it produces Harmony in our interactions inside and outside the company. Finally, the Integrity in our actions brings us full circle to realize a culture that not only builds character within our teams but provides the Gold Standard of service to our clients.
With a house, the foundation is what keeps the structure together to weather storms, and seasonal changes to last many years providing reliable shelter. In the same way, these principles are the very foundation of our entire company, providing the means for scalability and permanence.
Empathy
Interpersonal Relationships and Care
- Care and Compassion -
Fostering a supportive and empathetic environment where people genuinely care about one another’s well-being.
- Generosity and Thoughtfulness -
Encouraging small acts of kindness and thoughtfulness toward colleagues, contributing to a positive workplace atmosphere.
- Humility and Respect -
Promoting respectful and considerate interactions, with a focus on treating others with dignity and avoiding aggression or harsh criticism.
Harmony
Workplace Environment and Team Dynamics
- Positivity and Morale -
Building a culture that emphasizes positive morale, enthusiasm for work, and a general sense of fulfillment, regardless of challenges.
- Calm and Conflict Resolution -
Establishing processes for maintaining calm and addressing conflicts in a constructive, solution-focused manner to reduce workplace tension.
- Tolerance and Long-term Focus -
Cultivating a culture where employees can be patient with each other and with processes, allowing for growth, learning, and long-term thinking without unnecessary frustration.
Integrity
Personal Responsibility and Accountability
- Integrity and Ethical Behavior -
Encouraging ethical behavior and decision-making, ensuring that employees act with honesty and integrity in all situations.
- Dependability and Commitment -
Fostering a sense of loyalty and commitment to both the organization and the team, with employees taking responsibility for their work.
- Discipline and Focus -
Promoting self-discipline, encouraging employees to manage their emotions, time, and work with balance and dedication.
"Strength is found in how we build.
Legacy is found in how we serve."